kim goodwin decision systems
So some of these things, I think, are very avoidable. Listen to UX Podcast on Spotify. No says Kim, changing how … Right? Kim: I donât even use the D-word anymore, I just say, I help companies get better at humans. Hereâs the way I frame it, which is, we want a metric that describes our business goal. So she created a simple chart – which went unexpectedly viral. Which I like that framing much better. She has 23 years of experience. We can divide the requirements into three categories: business, user, and technical. Kim Goodwin's 4 research works with 55 citations and 162 reads, including: Cooperative Prevention Systems to Protect Rangelands From the Spread of Invasive Plants Boosting Research and Design Adoption Kim Goodwin. The way that organisations use values I think is mostly ineffective because you do have those posters on the wall that say: People first. Design systems are increasingly popular, and with good reason: When done right, they help us create better user experiences across an organization, with less effort. Per Axbom And so it should be more about communities. My name is Gerry Scullion and Iâm a service design practitioner and trainer based in Dublin City, Ireland. Kim Goodwin. Because, as we see in the digital world, you can’t anticipate all of those issues and uses in a in a bunch of legislation. But yeah, there’s a population of people. The ones that are trying to measure the human side are mostly doing it poorly. Itâs my pleasure. Native American scholars rightly criticised that as too individualist, that the goal of self-actualisation is actually community actualisation. Itâs the organisational appetite for this new, shiny thing. Money is addictive. Gerry: Hello, welcome to Bringing Design Closer. And that’s, that’s the thing we need. And right now, we’re very focused on on the productivity metrics, and not on the long term health metrics. James Royal-Lawson It’s, it’s still gonna be it’s still gonna have that kind of filter put on it, and it’s gonna come out the other end westernised. What do patients think patients first means? Gerry: All right. And so I think there’s some truth to that. So you’ve just moved a lot of people who were able before to do something, and now they’re not able to do it. Everybody is creating user experience. Letâs start off, whatâs the relationship between a design system and a decision system? Itâs about, are you perceiving our brand well? Because we need to see if weâre hitting those values too hard. You know. But there has to be a degree of trust in that review board. James Royal-Lawson And we’re having all these issues and problems. This is the problem, a lot of teams, a lot of organisations will drive to a single business metric, so take social media for example, that engagement number, the more you get people coming back, the more ads you can put in front of them, the more that drives your revenue, but the problem is, think about how you make decisions in real life, do you ever optimise to a single metric in life? I think the framework starts with a set of values, and I think that the values we hope that we all have as designers are that itâs about doing no harm to humans, right. There’s a journey there as well, for which we’ve gone kind of like too far too quick before. Service design and design thinking? How do we then accredit people, as designers, so they can be part of an independent review board, so they can then review design decisions, things that we’re doing in a way that’s that’s safe in a way that’s good, healthy, and successful. In my experience, most organisations can be moved closer to living under those values, if you give them the right tools. Kim: Yes. ZoomInfo can help! Those organisations in my experience can be helped. In my experience, most organisations do sincerely mean to live up to their values, but there are lots of barriers in the way, right? It just ticks people off. Right. Well, it might mean that I get to sit in a normal chair and talk to the doctor in a normal chair. What You’ll Learn ... such as conducting a pair-wise comparison or building a weighted decision matrix; So not not allow it to be something we can point out and say that’s what the designers do. And she’s, of course, also aware that it’s not going to happen overnight. I remember, I used to work at My Space back in the day, whenever Facebook came along, I completely bought into the Zuckerberg spiel of making the world a better and more connected place. View Kim Goodwin’s profile on LinkedIn, the world's largest professional community. Kim-Maree has 19 jobs listed on their profile. KIM GOODWIN | @kimgoodwin Independent ( San Francisco, CA ) Beyond Design Systems: Decision Systems k Sketchnotes Design Strategy } 5:30 PM Networking time: CANUX HAPPY HOUR } 6:30 PM Dinner / Free time: ON YOUR OWN } 9:00 PM Party time: OAG (Ottawa Art Gallery) ( 10 Daly Avenue (Daly Avenue Entrance)) But it’s been about us because I when I think about worked I’ve done with design systems, it’s about making that thing we’re trying to grapple with and manage more manageable. So let’s say that you’re a pharmaceutical company, developing a drug. We discussed the world of extending design systems within organisations, to decision systems to help steer the organisations towards more human-centredness. But the Nuremberg Code does is it says, here’s a handful of really important principles. And that’s viewed as a matter of opinion. I guess you could call it, human-centred maturity instead of design maturity, right. A transcript of Episode 221 of UX Podcast. If you look into the change management literature, thereâs a guy named John Cotter, a professor at Harvard, who talks about one of the key components of leading change is building a coalition. And that means you need some mechanism to go out and say, Hey, how are you feeling about this? Kim Goodwin is the bestselling author of Designing for the Digital Age. With listeners in 189 countries from Honduras to Qatar. James Royal-Lawson None. I think that they are very concrete, they give you gains in efficiency, that if youâre an organisation that values efficiency, not all do, is appealing. Does that mean learnable? But we can’t focus on some individuals, and move others away from self actualization, which I feel is the case with many products. The concept of user-centred systems design (UCSD) has no agreed upon definition. And so, behaviour change isn’t inherently evil. Because thereâs no way we could possibly own that because too many other people are making those decisions. Kim, thank you so much for joining us today. Thatâs the critical piece that I think weâre both speaking about the same thing here, but what does a decisions framework look like? We claim user experience broadly, but we don’t really cover that ground. And self actualization is important. And it’s, and you critiqued it from the basis that many are saying that it’s very westernised. Thank you. Seat patients and physicians as peers. Okay, hi everybody, thanks for hanging in there on the late on a Saturday afternoon or … Usually people respond with, âWell, thank god somebody is doing that because it needs to be done.â Then they donât get confused about what I do. Thanks for listening to bringing design closer. And so I think we always need to have a mechanism to go out and listen to people other than ourselves. Think about the ad model. You can also ask; how did you measure success? ... It’s an especially good opportunity to make sure the senior people stay involved at key decision points. Per Axbom Because when you think of a review, Review Board, you think of people a certain age, a certain experience, making these decisions, but that methodology of having people from the outside giving input must be there. Thereâs lots of evidence that peopleâs mental health is being damaged by too much time online. All the stuff thatâs meaningful in life. They do have a bit of a personal vendetta in my mind. Kim: There are a lot to like about design systems. I actually think the strength of the human-centred values is the better predictor of how well that organisation is going to evolve in a human centred way. You can look at a million products and see ways in which they have been used badly. One is, I canât necessarily agree that designers are naturally more human-centred. Kim: For anybody whoâs not familiar with it, this arose out of the Nuremberg hearings after Nazi doctors were doing horrible experiments on people. Thatâs what Iâm talking about when I say we need that just as a baseline before we even get into how we make decisions. Kim Goodwin For sure. Decisions made by business leaders create the design system used to … Per Axbom Oh, yeah, I would definitely vote for campaign. Kim Goodwin Right? Kim: Well, I guess it depends on whoâs doing the defining, right, versus how people use the term in reality. That sort of thing, then the design system is only going to be as good as the ethics and guidelines that we build into that algorithm, right? If you look at, say, some of the fitness trackers and so on, that are helping people change habits to be healthier. Graduating with honors from the University of San Francisco, Dr. Goodwin has a BS majoring in biology with a minor in psychology. I think that the examples and such need and update. So I think in order to get tech companies to do this kind of thing, there has to be some degree of closed doorness to it, I think, because you don’t I want all of your proprietary business decisions out there in the public record. And I thought, Wow, that’s a good start. Advancing the science of patient input throughout the regulatory decision‐making process. And that’s, that’s an issue in the medical world as well. And based on what data that is used to train the algorithm? And just hearing it and just remembering the state at first that we were in when we were listening to her and her responses, and listening it back to it now, just confirming that she’s one of the few people you can actually pose really complex questions. Tell me the story about how decisions got made on this project? To my mind, if I were going to do a job interview in an organisation, for example, one of the questions I would ask is about how decisions get made. We mentioned in the chat there about how do you how do you ensure their independence? Kim Goodwin | Tasmania, Australia | Finance Manager | 84 connections | View Kim's homepage, profile, activity, articles Kim Goodwin, three-time guest on UX Podcast and a person we have huge amounts of respect for joins us at From Business To Buttons to talk about decision systems – Design systems are often a good investment, but do they give the highest rate of return? Colour, type, sometimes content, layout patterns, interaction patterns. You know, sometimes the the metric is sort of an a leading indicator of profit. Kim Goodwin we’re still gonna get colonial garbage layered on top it. So she created a simple chart – which went unexpectedly viral. Algorithms appear to be amplifying our biases as humans more often than not, based on how we define them and how we apply training date to them. I have a couple of books in my head that I honestly just have to take the time to craft. Kim: The things that we value are the things that we measure. James Royal-Lawson And I think, you know, when you balance, those balances, of business and and, and users or I suppose Kim said the two things was measuring the thing you’re trying to achieve, and they’re measuring the thing you’re not willing to sacrifice to get there? I donât tend to get hung-up on the terminology. Without sacrificing functioning democracy and how people feel about themselves, and all of these other things that we know are so important to the human experience.
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